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Google reCAPTCHA Integration
Fluent Support allows you to integrate Google reCAPTCHA to protect your support portal from spam and bot submissions. This guide walks you through obtaining your reCAPTCHA keys from the updated Google console and configuring them inside Fluent Support.
NOTE
Google reCAPTCHA is now part of Google Cloud Fraud Defense. The interface has been updated, but the integration process in Fluent Support remains straightforward.
Step 1: Access the reCAPTCHA Console
Visit Google reCAPTCHA, now part of Google Cloud Fraud Defense. Click the Fraud Defense Console button or go directly to the reCAPTCHA Admin Console to register your site.
Step 2: Register Your Site
You will land on the Register a new site page. Fill in the following fields:
- Label: Enter a recognizable name for your site (e.g.,
example.com) to easily identify it in your console later. - reCAPTCHA type: Choose one of the two verification methods:
- Score based (v3): Verifies requests silently with a score, requiring no user interaction.
- Challenge (v2): Verifies requests with a visible challenge (e.g., the "I'm not a robot" checkbox).
- Domains: Click the + icon to add your domain without the protocol or trailing slash (e.g.,
example.com). - Google Cloud Platform: Expand this section to associate your new reCAPTCHA setup with a specific Google Cloud project. Use the dropdown menu to select your desired Project Name.
Once all required fields are filled out, click the SUBMIT button at the bottom of the page.
Step 3: Copy Your API Keys
After successfully registering your site, Google will direct you to a page displaying your integration credentials. You will need to copy two specific keys:
- SITE KEY: Use this key in the HTML code your site serves to users (frontend).
- SECRET KEY: Use this key for communication between your site and reCAPTCHA (backend).
Copy both keys and keep them handy for the next step.
Step 4: Configure reCAPTCHA in Fluent Support
Go to your WordPress Admin dashboard, navigate to Fluent Support → Settings, and click Recaptcha from the left menu.
- Enable the integration by toggling the Enable reCAPTCHA switch.
- Fill in the settings:
- reCAPTCHA Version: Select Version 2 or Version 3 to match the type you registered in Step 2.
- Site Key: Paste the SITE KEY you copied from the Google console.
- Secret Key: Paste the SECRET KEY you copied from the Google console.
- Use reCAPTCHA on: Check the boxes to indicate where the challenge should appear — the Login Form, the Signup Form, and the Ticket Creation Form on your customer portal.
- To verify the setup, scroll to the Validate Captcha section at the bottom. It should display the reCAPTCHA widget correctly.
- Click Save Settings in the top right corner to apply your changes.
That's it! Your Fluent Support portal is now protected by Google reCAPTCHA.
Protecting the Ticket Creation Form
Spam tickets waste agent time. Alongside the login and signup forms, reCAPTCHA can also guard the ticket creation form on your customer portal, so bots cannot open tickets in the first place.
Tick the ticket creation form option under Use reCAPTCHA on, save, and the portal form picks up the protection immediately. Both versions are supported:
- Version 2 shows the familiar "I'm not a robot" checkbox challenge above the submit button.
- Version 3 scores visitors silently in the background and displays only the small reCAPTCHA badge in the corner of the page.
What Your Customers Experience
A blocked script should never trap a real customer, so the ticket form is built to fail safely:
- reCAPTCHA is loaded lazily, so it does not slow down the rest of the portal.
- Tokens are refreshed rather than reused, so a form left open in a tab still submits correctly.
- If Google's script fails to load, the form offers a retry instead of leaving the customer at a dead end.
NOTE
reCAPTCHA v3 requires the badge to remain visible on the page, or a Google-approved notice in its place. If you hide the badge with custom CSS, add the required attribution text to your portal instead.